Returns & Refunds

Last updated 25 April 2026

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and refunds process.

Return Eligibility

  • Items must be returned within 7 days of delivery.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Perishable goods, digital products, and items marked as non-returnable are not eligible for return.

How to Initiate a Return

  1. Log in to your account and navigate to My Orders.
  2. Select the order and click Request Return.
  3. Provide the reason for return and submit your request.
  4. Our team will review your request within 24 hours and provide return instructions.

Refund Process

Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds are issued to the original payment method.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no additional cost.

Contact Us

For returns and refund enquiries, email us at support@clancorp.ng.